Contact

Our specialised support team is available to assist you reliably and competently with questions and concerns about Mercer Vaultcrest. Whether you need information, are already registered or use the platform – we provide personal care so you always feel well supported.

How to contact us

We help you quickly and precisely with all matters relating to your account and the use of Mercer Vaultcrest. The team operates Monday to Friday during business hours (CET) and handles inquiries with high priority. Typical areas where we can assist:

• Account opening and verification as well as full account management (incl. profile and risk settings)
• Technical support for using the platform, the app or troubleshooting
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information about features, strategies, AI algorithms and available trading tools
• Feedback, ideas and suggestions for the platform's development
• Support for any other concerns – from general questions to individual needs

Register

Use the secure contact form below. Complete all relevant fields so we can process your request precisely and quickly. You will usually receive a reply within 24 hours on business days – often sooner. For urgent technical issues a live chat is available (weekdays 9am–6pm).

Contact information

Email: [email protected]

Address: 14 King William Street, London, EC4R 9AF, United Kingdom

Our aim is to make your experience with Mercer Vaultcrest as pleasant, smooth and successful as possible. We therefore emphasise clear communication, transparency and solution-oriented support. You can contact us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.